> Payment & Shipping

All about payment and shipping

Payment

  • We accept all major credit and debit cards, apple Pay, Google Pay and in addition also payments by PayPal.

  • For payments by credit or debit card, apple Pay or Google Pay, you can choose the currency by changing the currency at the top of the site.

  • When using PayPal, the billing is generally in Japanese Yen (JPY), but you will also have the possibility to pay in your local currency when you sign in to your PayPal account.
    When paying in your local currency, the amount will be recalculated by PayPal using their own exchange rates which may differ from the exchange rate of your bank or credit card or displayed in our shop.

Shipping

  • We ship direct from Japan.

  • All parcel are send by airmail service.

  • Transit time varies depending on the country of destination.

  • Online-Tracking available depending of the country of destination.

  • You will get a link for tracking as soon as the parcel has been handed over to the postal system.

Carriers

The following list shows the available carriers with their services and estimated transit times.
Please note that not all carriers are available during checkout depending on country of destination or items in cart.

AirMail

AirMail with tracking. Transit time between 10 and 20 days*
(Please note that shipping can be split into several boxes due to weight or volume of order)

Express

Express Mail Service (EMS) with tracking and insurance. Transit time between 5 and 12 days*

Worldwide Free

Carrier for special items. Tracking and/or insurance as well as ETA varies depending on item or destination.
(For details check the item description or contact us)

*Transit time is based on data provided from the postal service as well as our experience from recent shipping, but is neither accurate nor guaranteed. Transit time can be longer due to various circumstances which are out of our control.

Frequently Asked Questions about Payment

How can I pay?

You can pay with your credit or debit card (we accept all major cards) or you can pay with PayPal.

Are my card data secure?

When you pay with your credit or debit card, all data will be proceeded directly to our payment service provider Stripe by using SSL. Stripe will processing your payment and neither we nor third parties will get in touch with your card details.

Why are the prices on the PayPal checkout displayed in JPY?

Our original prices are in Japanese Yen (JPY). When you use PayPal for checkout we can, unfortunately, only accept payments in JPY.
When you log in to your PayPal account you will be able to choose if the payment should be done in JPY or in your local currency but be aware that the exchange rate from PayPal may differ from ours so that the price you have to pay in your local currency can be higher than shown in our shop.

Frequently Asked Questions about Shipping

From where do you ship?

We ship all items direct from Japan.

Do you ship to my country?

We ship to almost every country in the world with some limitations. If you can't find your country in the list during checkout please contact us. We will check if we can ship to your country and usually reply within 24h.

How much does shipping cost?

Shipping cost will be displayed in the shopping cart as well as on the check out page.
Depending on the destination country, you might choose between different shipping options.

How long does it take for the order to arrive?

It depends on the destination country, but most of our parcels arrive about 10 to 14 days after the parcel was handed over to Japanese Post Service.
Due to different circumstances, which we cannot control and have no influence over, the shipping time might be longer. These circumstances can be delays during custom clearance or delivery as well as busy seasons for post services like Christmas.

What's about customs?

Parcels from foreign countries are usually always checked by the customs of the recipient's country. If there are any duties or taxes to pay for your order depends on the quantity and/or items you have ordered. If duties or taxes apply for your parcel they have to be paid by your own at the local customs or might be collected at your front door by your postman.
For further details please contact you local customs.

Where is my order?

If you have chosen a shipping method with tracking, you should have received an email with a link redirecting you to the tracing site of your parcel so you can check where it is. You can also see the tracking link in your account.
Please note, that we cannot give you any other information about your parcel as the one you can see on the track and trace website.
If your shipping method does not include tracking, we are not able to locate your parcel and cannot give you any status information.

I only received part of my order. Where is the rest?

Depending on quantity or weight of your order we divide it into two or more separate parcels. Even though we send them all together at the same day they might be delivered on different days. Usually the other parcels will arrive in the following days.
For more details check the online tracing website. You should have received a tracking email for each parcel.